FAQ

  • Q : What steel products do you primarily supply?
    A : We offer a full range of steel products, including:
    Carbon steel: H-beams, angles, hot-rolled/cold-rolled coils, and steel pipes
    Stainless steel: 304/316 coils, flat sheets, and industrial pipes
    Galvanized steel (GI): Z30-Z180 high-zinc-coated coils/sheets (for construction and structural applications)
    Pre-coated steel (PPGI/PPGL): Customizable colors and coatings (PVDF, PE, etc.) for roofing and wall applications
    Special needs: Customized production of alloy steel and special profiles is available.
  • Q : What international standards do our products meet?
    A : All products are certified:
    Quality certification: ISO 9001
    Applicable standards: National Standard (GB), American Standard (ASTM), European Standard (EN), Japanese Standard (JIS)
    Testing support: Third-party SGS reports and Mill Material Certificates (MTCs) are available.
  • Q : How can I obtain a product quote? What information do I need to provide?
    A : lease provide the following information and we will respond with an accurate quote within 1 hour:
    1. Product Name (e.g., 304 Stainless Steel Coil)
    2. Specifications (thickness/width/length/zinc coating/coating requirements)
    3. Quantity (Minimum Order Quantity: 1 container for standard products)
    4. Target Port (for freight calculation)
    5. Special Requirements (packaging, certification, etc.)
  • Q : Does the price include freight and taxes?
    A : Flexible Quote Options:
    FOB Quote: Includes the cost of goods + domestic port charges (excluding international freight/insurance)
    CIF Quote: Includes cost + insurance + freight to your designated port (excluding import duties)
    EXW Quote: Ex-works (customer pickup required)
    Specific terms will be determined by negotiation based on the trade method.
  • Q : Do you support small sample orders?
    A : Yes!Standard samples are provided free of charge (customer pays shipping costs).
    Customized samples require a cost-of-use fee.
    Sample Production Lead Time: 3-5 business days
  • Q : Does the export process include document processing?
    A : Full-service foreign trade management:
    Booking, customs declaration, commodity inspection
    Issuance of original bill of lading (B/L), certificate of origin (CO), pre-shipment inspection certificate
    Assistance with obtaining preferential tariff certificates such as Form E
  • Q : What is the delivery time?
    A : Depending on product type:
    Regular in-stock products: 7-15 days (including booking and shipment)
    Customized products: 15-30 days (subject to contract confirmation)
    In the event of peak seasons or major policy adjustments, we will notify you in advance.
  • Q : How are quality disputes handled?
    A : Three-step guarantee:
    1. Inspection video/photo confirmation before loading
    2. Written quality objections can be raised within 30 days after arrival
    3. If the issue is confirmed to be a quality issue: Negotiate for replenishment/compensation (according to the contract terms)
  • Q : Do you accept letters of credit?
    A : Multiple payment methods supported:
    T/T (30% deposit + 70% against a copy of the bill of lading)
    L/C (Sight letter of credit, issued by a reputable bank)
    Long-term customers can apply for tiered payment